Customers can visit Banks/Companies from which they received credit and ask for their own Credit Report (Self-Inquiry Report).

A "Self-Inquiry report" request form should be filled out, and fees collected, or you can visit any of the members providing self-inquiry service.

You can then ask for correction, if needed, from iscore branch in Alexandria - Sidi Gaber train station mall - unit no. F-40

For the ease on customers, they can request Self-Inquiry report and raise a dispute at iscore members (Bank or Company) from which they received the Self-Inquiry report directly, and the Bank or Company will register it on the iscore automated dispute system.

The customer should fill in the dispute details section on the Self-Inquiry form, and attach a copy of the customer National ID and any supporting documents.

In case of disputes on SME reports, along with a copy of the commercial register and Tax Card, and attached a public/private power of attorney that specifies dealing with the Egyptian Credit Bureau. All documents are to be submitted at the Bank, and will be registered and sent to iscore automated dispute system.

As per Central Bank of Egypt, dispute time -frame is Fifteen (15) working days starting from the date of raising the dispute Ten (10) working days at credit grantor to check and reply whether the dispute raised is valid or invalid, and five (5) working days at iscore side to register and load the updated data in case of any rectifications needed).

Working hours for Dispute department is from 9 am till 4pm ( Sunday thru Thursday)

Dispute Dept: Smart Village - Km28 Cairo Alex desert road - Building No. B5- Street 26 - Second floor

Alexandria Branch : Sidi Gaber Train Station Mall - unit no. F40 - Horreya Street - Alexandria, Egyp

To get a copy of your credit report (self-inquiry) you may visit any branch of the banks below.

- Banque Du Caire
- Housing & Development Bank
- Emirates NBD
- Abu Dhabi Commercial Bank ADCB
- Société Arabe Internationale de Banque
- Arab Bank
- Arab Banking Corporation
- Egyptian Gulf Bank